FAQs

Where are you located?

Buffalo, NY

 

Are these flags made to order?

Yes, all of our flags are made to order to ensure each and every flag we send out is not only unique and 1 of a kind, but matches our high quality standards.  Flags are done in large batches and are fulfilled weekly, sometimes multiple times a week. Each flag takes about 4/5 days from start to finish between carving, charring, and curing.  We do flags in batches to 1. keep consistency in quality and 2. To keep our orders going out in a timely manner.  

 

How long does it take to get my flag?

We aim for a 1-3 week complete turnaround.  As we grow our team of skilled woodworkers we try to speed up this process.  Depending on your order time, you may receive it sooner (refer to batch process above). If there is any reason it will be later than that, we will send you an email with an update.

 

Who do you use to ship?

We use the United States Postal Service & UPS.  All of our Colossal flags are shipped out via UPS. All other flags will ship out with the best option depending on where its going and the size of the package.

Why Buffalo Reclaimed?

When we first started, we primarily used reclaimed wood from around Buffalo, NY.  We would source it from old homes, reuse establishments, and even pallets.  As we grew our operations and scaled, we shifted towards dimensional lumber due to its consistency at scale.  We will in the future (if not already live) will have a full reclaimed section of the website where we use fully reclaimed materials to build our products.

What kind of wood do you use?

We use pine for a huge majority of our products. 

 

Can my flags be hung outside?

Absolutely!  We use a heavy grade, extremely durable polyurethane as a top coat on every flag.  However,  we do not coat the flag with a UV resistant product.  We do offer an option to weatherproof the flag.  We coat the front and back of the flag with a UV rated spar-urethane. 

Can I personalize my flag?

Yes you can.  If you want any engravings, emblems, or any other personalized carvings, just shoot us an email at Tom@BuffaloReclaimed.com or fill out our Custom Order Tab at the top of this page.